Return and Exchange Policy
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping instructions and a prepaid shipping label
What items are returnable / refundable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
- Returns are not available for International addresses as we cannot issue prepaid shipping label for non-US addresses
- You can return/exchange for any reason. For damages or defects, we kindly ask for a photo so that we can continue to improve our quality and processes.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (ie. warehouse sale as advertised as final sale)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date and we would be happy to address the issue.
Can the items be exchanged?
We allow the exchange of purchased items.
- Initiate a return process on our return center
- Follow the instructions to return the items (see above for returns process)
- Order the product you want to exchange to on our website
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Receive a store credit
For returns, we will refund your purchase less $6 for restocking. All exchanges are free.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request. You will find a return slip and a prepaid shipping label.
How soon will I get my refund?
Once your returned item is received by the warehouse, you will be notified via an email. Your refund request will be processed within 1-3 working days after confirmed receipt by the warehouse.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org.